Cancellation and Refund Policy

Payments are due 14 days prior to the start of class. A refund will be processed if a cancellation is received with at least 14 days notice before the training, with a deduction of a $20 administration fee. Cancellations within 14 days of the training will result in a credit for future training valid for 1 year from the start of the currently registered course. This credit can be applied to any of our courses, not limited to the initially registered course. Failure to attend after registration obligates full payment. Attendee substitutions are permissible at any time. In the event Pinnacle TCI, LLC must cancel a course for any reason, a full refund will be issued to the paying agency/attendee.

Purchase Orders:

1. All training registration fees are expected on or before the first day of the class.

2. Agencies using purchase orders must coordinate with Pinnacle TCI, LLC for payment arrangements before the class begins.

3. If purchase order arrangements are not pre-approved by Pinnacle TCI, LLC, attendees may need to pay the full price with no early registration or multiple attendee discounts.

4. ALL PURCHASE ORDERS MUST BE CONFIRMED WITH PINNACLE TCI, LLC PRIOR TO THE TRAINING.

5. FEES ARE DUE NO LATER THAN THE FIRST DAY OF THE TRAINING UNLESS OTHERWISE AGREED.

6. IF PAYING BY PURCHASE ORDER - YOU ARE OBLIGATED TO PAY ALL FEES EVEN IF OFFICERS DO NOT ATTEND, UNLESS THE REGISTRATION IS CANCELLED 14 BUSINESS DAYS PRIOR TO THE TRAINING. YOU ARE RESPONSIBLE FOR THEIR FEE UNLESS CANCELLED (14 BUSINESS DAYS PRIOR). SUBSEQUENTLY, YOU WOULD BE LIABLE FOR ANY AND ALL REGISTRATIONS MADE.

Refunds:

Refunds are available if an individual cancels at least 14 business days before the training.

Late Payments:

Payments not received within 30 days after the last day of class will incur an 18% late payment penalty, regardless of when the payment was sent. For example, if a check is mailed on day 25 but not received by day 30, the payment is considered late, and an updated invoice reflecting the additional 18% penalty will be issued. An additional 5% penalty will accrue for every subsequent 30-day period until full payment is received.

Why We Have This Policy:

This policy is in place to ensure the smooth operation of our training programs. The fees collected are vital for compensating our instructors and facilitating logistical arrangements, including flights, hotels, rental cars, per diem, and more. Cancellations and late payments significantly impact these arrangements, and adherence to this policy helps us maintain the quality and consistency of our training services. We appreciate your understanding and cooperation.